Shipping FAQ
At PinkJuno, we understand that shipping can sometimes raise questions and concerns. To help address any uncertainties you may have, we've compiled a list of common shipping questions along with their answers:
1. How long will it take for my order to arrive?
- Shipping times vary depending on your location, the shipping method selected, and other factors. You can find estimated delivery times at checkout or in your order confirmation email.
2. Can I track my order?
- Yes, most orders come with tracking information. Once your order has shipped, you will receive an email with a tracking number and instructions on how to track your package.
3. What should I do if my package is delayed?
- Occasionally, packages may experience delays due to unforeseen circumstances such as weather events or carrier issues. If your package is delayed beyond the estimated delivery date, please contact our customer service team for assistance.
4. Can I change my shipping address after placing an order?
- We understand that circumstances may change. If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request if the order has not yet been shipped.
5. What happens if my package is lost or damaged during transit?
- While rare, lost or damaged packages can occur. If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund, depending on the circumstances.
6. Do you offer international shipping?
- Yes, we offer international shipping to many countries. However, shipping fees and delivery times may vary depending on the destination. Please check our shipping information page or contact our customer service team for more details.
7. Can I expedite my shipping?
- Yes, we offer expedited shipping options for customers who need their orders to arrive faster. During checkout, you can select the expedited shipping option that best suits your needs.
8. What should I do if I receive the wrong item or my order is incomplete?
- If you receive the wrong item or your order is incomplete, please contact our customer service team immediately. We will work quickly to rectify the issue and ensure you receive the correct items as soon as possible.
9. Can I have my order shipped to a different address than my billing address?
- Yes, you can have your order shipped to a different address than your billing address. During checkout, you will have the option to enter a separate shipping address.
If you have any other questions or concerns about shipping that are not addressed here, please don't hesitate to contact our customer service team. We're here to help and ensure your shipping experience with PinkJuno is as smooth and hassle-free as possible.