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Return Policy

At PinkJuno, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make the process as seamless as possible. Please review the following guidelines for returning items purchased from our platform:

1. Eligibility for Returns:

  • Items must be returned within 15 days from the date of delivery.
  • Returned items must be in their original condition, unused, and in their original packaging.
  • Some items, such as opened or used products, clearance items, and personalized items, may not be eligible for return. Please refer to the product description or contact our customer service team for clarification before initiating a return.

2. Initiate a Return:

To initiate a return, please follow these steps:

  • Log in to your PinkJuno account and navigate to your order history.
  • Select the item(s) you wish to return and provide a reason for the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping method and insuring the package, as we are not responsible for items lost or damaged in transit.

4. Refund Process:

  • Once we receive the returned item(s) and verify their eligibility, refunds will be issued to the original method of payment within [15] business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

5. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

6. Contact Us:

If you have any questions, concerns, or require assistance with your return, please don't hesitate to contact our customer service team at support@pinkjuno.com. We are here to assist you and ensure your experience with PinkJuno is a positive one.

Thank you for shopping with PinkJuno. We value your patronage and strive to provide you with a satisfying shopping experience every time.